Support Hub
Get direct help, browse troubleshooting articles, and find solutions for all Sufi Zady Media mobile applications and games.
App-Specific Support Guides
Choose an app to view tailored walkthroughs, setup instructions, gameplay rules, and common issue resolutions.
Game Support
Arrow Out Puzzle Support
Guidance for puzzle mechanics, arrow clearance paths, level progression saving, and offline play troubleshooting.
View Arrow Out Guide →
Kids & Learning
ABC Play & Learn Support
Instructions for letter tracing, audio voiceover settings, math challenges, and reward badge management.
View ABC Play Guide →
Health & Wellness
Cycle Bloom Support
Assistance with menstrual logging, prediction window calculations, on-device data backup, and privacy controls.
View Cycle Bloom Guide →
Word Game
Word Nova Support
Tips for letter connection grids, dictionary definitions, hint mechanics, and chapter unlock requirements.
View Word Nova Guide →
Productivity & Alarm
Scan Rise Support
Configuration steps for QR code generation, camera scan verification, volume override, and battery optimization exemptions.
View Scan Rise Guide →Need Direct Assistance?
Cannot find your issue in our guides? Our engineering team is happy to review your report and provide direct troubleshooting.
Contact Studio Support →Common Categories of Inquiries
Quick steps to address the most frequent hardware, store, and software scenarios.
Installation & Store Updates
If an app fails to install or update from the Galaxy Store, ensure you have at least 150 MB of free storage space, verify your network connection, and restart the Galaxy Store app from your application manager.
Performance & Battery Saver
Aggressive device battery-saver modes can restrict background tasks (important for alarm triggers in Scan Rise). Add Sufi Zady Media apps to your device's "Never Sleeping Apps" list in battery settings.
Data Storage & Privacy
Our apps prioritize local on-device persistence. To safeguard your gameplay progress or wellness tracking history, avoid clearing app data completely unless you explicitly wish to start fresh.