Frequently Asked Questions

Sufi Zady Media is an independent digital software and game studio based in Saharanpur, Uttar Pradesh, India. Operating as a focused proprietorship, our team designs, engineers, and publishes high-quality mobile applications and interactive games tailored for international audiences. Learn more about our philosophy on our About page.

We develop both daily utilities and interactive mobile games. Our active catalog includes logic puzzles (Arrow Out Puzzle), educational platforms (ABC Play & Learn), health trackers (Period Tracker: Cycle Bloom), anagram word challenges (Word Nova), and morning routine alarms (Scan Rise). We prioritize software that is lightweight, battery-efficient, and easy to use.

Our mobile applications and games are published globally on the Samsung Galaxy Store. Direct verified download links and product specifications are provided on our Development page as well as each app's dedicated overview page.

You can reach us directly by emailing info@sufizadymedia.in, calling our studio at +91 8006166815, or submitting an inquiry through our Contact Us form.

Simply navigate to our Development page or click on any individual app title. Use the "Download Now" button to be redirected straight to the official Samsung Galaxy Store product page on your device, where you can install the application with one tap.

Each published product features a dedicated detail page outlining gameplay mechanics, educational curriculums, system compatibility, permissions, and troubleshooting steps. Explore our Development catalog to view individual app overviews.

If you encounter a performance glitch or crash:

• Ensure your device is connected to the internet and running the latest operating system update.
• Check the Galaxy Store to confirm you have installed the most recent version of the app.
• Clear the app's cache via your device settings (Settings > Apps > [App Name] > Storage > Clear Cache).
• Restart your phone to free up temporary memory resources.

If the issue persists, visit our Support Hub or email our technical desk.

We appreciate bug reports that help us improve! Please email info@sufizadymedia.in with the subject line Bug Report - [App Name]. Detail what occurred, your device model, Android OS version, and if possible, attach a screenshot or screen recording.

User feedback directly influences our update roadmap. Share your creative feature ideas, puzzle level concepts, or utility suggestions through our Contact page.

We practice data minimization and on-device processing. We do not sell, rent, or monetize your personal identity. In our wellness tools (like Cycle Bloom), personal logs remain stored exclusively on your device storage. Non-personally identifiable diagnostics are processed strictly to remedy bugs and enhance app stability.

You can review our full, transparent policy at any time on our official Privacy Policy page, which includes specific disclosures regarding advertising partners, Google AdSense, and cookie technologies.

If you have inquiries regarding data handling or wish to request information deletion, please reach out to our privacy officer at info@sufizadymedia.in.

You can browse dedicated troubleshooting guides in our Support Hub or email our support staff at info@sufizadymedia.in. We strive to acknowledge and resolve user inquiries within 24 to 48 business hours.

To help us assist you as quickly as possible, please include:

• The exact name of the application or game.
• Your device manufacturer and model (e.g., Samsung Galaxy S23, Galaxy A54).
• Your Android version.
• A step-by-step description of how the problem occurred.
• Any screenshot or error message that was displayed.